Question 1

Do you charge for site surveys or quotes?

Accepted Answer

No. Site surveys and written quotes are free. You only pay once you've agreed the work and we've completed it. There's no call-out fee for the initial visit anywhere in Cornwall.

Question 2

Can I get a quote over the phone?

Accepted Answer

For simple jobs (servicing an existing extinguisher, an annual maintenance visit), yes. For installations — fire alarms, CCTV, intruder alarms — a proper quote needs a site survey. Mitch has to see the building to design the right system, and giving a number without seeing the property is how customers end up with the wrong kit.

Question 3

What if I need an urgent or emergency callout?

Accepted Answer

Call 07498 819185 and explain what's happening. Maintenance contract customers get priority response for emergencies. For non-contract urgent jobs (a new tenant moving in, a failed insurance inspection), we'll fit you in as soon as the schedule allows.

Question 4

Do you work evenings and weekends?

Accepted Answer

Weekday working hours are the default for installations and site surveys. Saturday appointments are available by arrangement. Sunday is emergency callouts only, typically for existing maintenance customers.

Question 5

Can I WhatsApp photos of my property before booking a survey?

Accepted Answer

Yes. Sending a few photos of the building, existing alarm panel, CCTV position, or extinguisher labels on WhatsApp to 07498 819185 often helps Mitch give you a better steer on what's needed before the survey. It doesn't replace the survey, but it speeds things up.

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